Return & Refund Policy

Last Updated: January 2025

Thank you for shopping with Martily Fashion.
This Return & Refund Policy explains how returns, replacements, and refunds are handled.

Martily Fashion is owned and operated by MARTILY TECH PRIVATE LIMITED (CIN: U62091PN2025PTC247923).

1. Eligibility for Return / Replacement

We currently offer return or replacement only if the delivered product meets one of the following conditions:

  • Wrong product received

  • Wrong size delivered

  • Damaged product received

  • Defective product received

Returns not accepted for:

  • Change of mind

  • Not liking the product

  • Size selection mistakes by customer

  • Discounted / clearance items (where mentioned)

2. Return Window

You must raise a return request within 2 days of delivery.

Requests raised after this period may not be accepted.

3. Condition Requirements

The item must be:

  • Unused

  • Unwashed

  • Unaltered

  • In original condition

  • With original tags & packaging

If the returned product fails quality check, return/replacement will be rejected.

4. How to Request a Return

To request a return or replacement, contact us at:

Email: martilytech@proton.me

Please include:

  • Order Number

  • Full Name

  • Reason for return

  • Images/video of delivered product

Our support team will assist you with next steps.

5. Pickup & Logistics

Return pickup is operated through courier partners assigned by our fulfillment provider Roposo Clout Marketplace.

Pickup availability depends on courier coverage.

If pickup is not available at your location, you may be asked to self-ship.

6. Replacement Policy

Replacement is subject to stock availability.

If replacement is not possible, a refund will be issued.

7. Refund Policy

Refunds are issued only after:

  • Product is returned

  • Product passes quality check

Refund Method:

  • Original payment method wherever possible

Refund Timeline:

  • Typically 7–14 working days after quality clearance

Note:
Processing times depend on banks, gateways & platform partners.

8. Orders Not Eligible for Refund

Refunds will not be issued if:

  • Returned item fails QC check

  • Customer misuses the product

  • Product is used/damaged after delivery by customer

  • Order is cancelled after dispatch

9. Cancellation Policy

Orders can only be cancelled before dispatch.

Once dispatched, cancellation is not possible.

If the courier fails to deliver, refund will be issued where applicable.

10. Defective / Damaged Product Claims

Video proof during unboxing is strongly recommended.

Claims raised without visual evidence may be rejected.

11. Exchange of Size

Currently, we provide exchanges only if:

  • Wrong size was delivered

We do not provide exchanges for:

  • Customer-chosen incorrect size

12. Policy Changes

This policy may be updated without prior notice.
Updated versions will be posted on this page.

13. Contact Information

For returns, replacements, or refund concerns, reach us at:

📧 martilytech@proton.me

Thank you for shopping at Martily Fashion.
Your satisfaction matters to us.